RDS: FAQ
Q: What is 7Up Christmas on Ice?
Q: Where is the event taking place?
Q: How do I get there?
Q: When will the ice rink be open and at what times?
Q: Who is organising the event?
Q: Whats new for 2009?
Q: What price are tickets?
Q: Where can I buy a ticket?
Q: Can I go along and pay on the day?
Q: How long do skating sessions last?
Q: Can I buy family tickets for Ice Skating on the day at the gates?
Q; What if I only want to accompany my child who is skating?
Q: How can group bookings of 10+ be made?
Q: Will actual tickets be sent out?
Q: What are the TERMS AND CONDITIONS for ticket purchases?
Q: Can pre-booked sessions be changed?
Q: Are deposits refundable?
Q: What happens if sessions are cancelled?
Q: What about visitors with special needs?
Q: What about the Irish weather?
Q: I haven't skated before - what if I fall?
Q: If I don’t want to skate what can I do?
Q: What about food and drink at 7Up Christmas on Ice?
Q: What about toilet facilities?
Q: What about baby-changing facilities?
Q: Will there be a cloakroom on site?
Q: Are there any clothing restrictions?
Q: Is private hire of the venue available?
Q: Is catering available for Group bookings?
Q: Do you cater for children's birthday parties?
Q: How can I access general information?
Q: Do you have insurance?
Answers:
Q: What is 7Up Christmas on Ice?
A: 7UP Christmas on Ice is a festive extravaganza, consisting of festive fun and
entertainment for all ages. The venue hosts Ireland's largest covered ice rink.
Other products and features include Family Fun Weekends, Skate Camp, Silent Disco, Decks on Ice, Skate and Donate and School Skate Programme.
Q: Where is the event taking place?
A: RDS, Merrion RD, Dublin 2.
Q: How do I get there and where do I park?
A: Access is from the Merrion Road entrance. Many buses (www.dublinbus.ie) and DART services the RDS (Sandymount Stop). Car parking is available at the RDS in both the Merrion Road Car Park and the Simmonscourt Car Park). RDS operate Pay & Display parking. Remember Skaters, we already ask you to arrive 20 mins before your session time and if you are driving allow some extra time for parking (Additional 15 minutes). Spaces in Merrion Rd. Car Park are limited.
Q: When will the ice rink be open and at what times?
A: 7UP Christmas on Ice is open from 13th November 2009 to 17th January 2010 at the RDS.
Ice Skating sessions running from 09.30am - 22.30pm (Sat & Sun) and 10.50am to 22.30pm (Mon- Fri).
Note the following exceptions to opening times for the holidays
24 Dec 9.30am - 18:30 pm
25 Dec Closed all day
26 Dec 12.10pm - 22.30pm
31 Dec 9.30am - 17.10pm
1 Jan 12.10pm - 22.30pm
Q: When will Santa's Polar Palace be open?
A: Santa's Polar Palace is not running this year.
Q: Who is organising the event?
A: The event is organised by Synergy Project Management.
Q: What price are tickets?
A: Prices start from just €8
Family Tickets
€40 / €50 / €58
Individual Tickets (Adult or Child)
€10 / €14 / €16
Schools
€8
For special rates on Corporate, School and Youth Groups please phone 01 6613788 during office hours.
Q: Where can I buy a ticket?
A: Tickets can be purchased on website www.7upchristmasonice.ie or by calling the Iceline on 0818 717 200. Tickets can also be purchased from Ticketmaster
Q: Can I go along and pay on the day?
A: A limited number of tickets will be on sale at the RDS Box Office from Nov 13th. However, these tickets are sold on a first come first served basis and we cannot guarantee availability. Therefore, we recommend advance bookings to avoid disappointment and to avail of discounted prices.
Q: How long do skating sessions last?
A: Each skating session lasts one hour.
Q; What if I only want to accompany my child who is skating?
A: Spectators are free of charge.
Q: How can group bookings of 10+ be made?
A: Group bookings can be made by calling 01 6613788 during office hours only, or email info@7upchristmasonice.ie.
Q: Will actual tickets be sent out?
A: Tickets that are booked through Ticketmaster will be issued and mailed 2/3 weeks
before the event. Tickets booked on www.7upchristmasonice.ie website will be mailed
for bookings made before November 1st. Reservations made after November 1st can
pick up tickets at the box office. Reservation confirmation number will be required
(this information will be sent by email after booking).
Group bookings will be issued tickets by Synergy approx 2 weeks before the event.
Tickets will only be issued on receipt of full payment. School bookings will not receive
tickets however they will receive a booking letter on receipt of confirmation, which will
include a reference number.
Q: Can booked sessions be changed?
A: No, it is not possible to transfer sessions once they are booked.
Q: Are deposits refundable?
A: Deposits are non-refundable. Cancellations will lose their deposit. This policy is in
place, as it must be appreciated that labour and entertainment must be booked for
and paid for in advance.
Q: What happens if sessions are cancelled?
A: If any sessions are cancelled, ticket-holders will be accommodated at alternative
sessions.
Q: What about visitors with special needs?
A: Wheelchair access is available on-site. Please call our office on 01 6613788 before your visit, and this will enable us to accommodate you at the rink when you visit.
Q: What about the Irish weather?
A: 7UP Christmas on Ice event is undercover! So aside from high winds or storms, we will always be open for your enjoyment.
Q: I haven't skated before - what if I fall?
A: On the beginner rink a certain number of Skate aids will be available to help you
find your feet. Ice Marshals also patrol the ice to help people. In the event of an accident first-aid facilities are on-site.
Q: If I don't want to skate what can I do?
A: A number of 'Après Skate' options are available such as the Ice Café and ice-viewing areas where you can enjoy hot drinks and light snacks.
Q: What about food and drink at 7UP Christmas on Ice?
A: Refreshments include hot chocolate, gourmet coffee, tea, delicious eats & treats, chocolate fountain, and soft drinks are available.
Q: What about toilet facilities?
A: Serviced toilets are located on-site.
Q: What about baby-changing facilities?
A: Baby-changing facilities are located on-site.
Q: Will there be a cloakroom on site?
A: Yes. There will be a manned cloakroom on-site with a cost of €2.00 per item.
Q: Are there any clothing restrictions?
A: Gloves are highly recommended and an extra pair of socks for skaters is also a good idea!
Q: Is private hire of the venue available?
A: Yes. We have various options available for private hire. Enquiries should be directed to 01 661 3788 for a personalised quote.
Q: Is catering available for Group bookings?
A: Not pre-booked catering, however the Ice Café is open at all times for purchases.
Q: Do you cater for children's birthday parties?
A: Yes. However, unlike provious years, there will not be a food offering for 2009. You are welcome to take your cake along and calebrate in the ice café. A discount is available for birthday Party groups of 10 or more children. €10 (Mon-Thur), and €12 (Fri-Sun). For more information, contact 01 6613788.
Q: How can I access general information?
A: Hopefully you will find all information on our website. However, if you have any
further queries you can email info@7upchristmasonice.ie or phone 01 6613788.
Q: Do you have insurance?
A: The event enforces a detailed Health & Safety Plan to ensure all safety regulations are met whilst providing for public comfort especially during busy times. The rink operators have public liability insurance, in the event of an injury occurring as a result of faulty operations. However, it is important to note that the use of the ice skating rink and all its facilities are totally at the users own risk. No responsibility is accepted or undertaken for the well being of either the user or their property.
Event Features
